01Leadership in retail
Operational leadership, learned from the ground up
At OBI, I led a DIY store department with around 40 employees as department manager – covering staff scheduling, professional leadership and the organisation of day-to-day operations. There I learned that leadership in retail starts with understanding a team's daily work.
At ALDI SÜD, I became Regional Sales Manager responsible for five stores: operational management, people leadership and the implementation of company standards in an organisation that measures performance very clearly.
As Sales Manager at Denner in Switzerland, I led twelve stores – in a different market, with different expectations and the same underlying question: how does a standard become everyday practice?
